Exchange and Return Policy
We want you to be satisfied with your purchase. If any GEORGE purchase fails to meet your expectations, you can return your item to us in its original and unused condition within 15 days of receiving it for an exchange or refund.
If you would like to exchange or return an item, please ship the original and unused item, along with a copy of your email receipt or packing slip, to:
Attn: Returns & Exchanges
1824 Fourth St.
Berkeley, CA 94710
We are not responsible for items returned to any other address.
For your protection, we recommend you use Federal Express, UPS, the US Postal Service or any other delivery service with delivery and tracking capabilities. The customer is responsible for all shipping and packaging costs related to exchanging or returning an item. We encourage you to insure your return shipment, so that if it's damaged in shipping, you can recoup the cost of the product, as the return shipment is not our responsibility. We are not responsible for lost or misdirected returns. We cannot accept returns COD. Items received after 15 days will not be accepted for exchange or return and will be shipped back to the customer.
After receiving and inspecting the returned item, we will reimburse your credit card for the purchase price of the item, less any shipping, handling or restocking fees, or send you a replacement item for exchange. Please note that shipping fees are non-refundable.
To qualify for a refund, all items must be returned in its original condition, including the original packaging, containers, documentation, warranty cards, manuals, and/or accessories. Please do not mark or deface original manufacturer packaging in any manner.
We encourage you to measure your pet as accurately as possible. We cannot honor exchanges or returns for any merchandise that has been used, or is not in its original new condition. All sale, personalized, custom, toy, food and perishable items are final sale and cannot be exchanged or returned.
We work hard to process returns as quickly as possible. Please allow 10 to 14 days after we receive the items before receiving your credit or exchange.
At GEORGE, we strive to provide great customer service. We wish we could accept all exchanges and returns without any questions or limitations, but that is just not possible. Thank you for honoring these exchange and return policies, so that we can continue to provide you a large selection of quality products.
The following items cannot be returned or exchanged: customized, personalized or engraved items, toys, food, perishable and grooming products.